Return Policy

Make sure you send a Return Request to papalotes@papalotes.com
Explain the reason for your return.
Once we approve and send you a Return Confirmation email, send your item(s) back to us within 10 days after receiving your order. (the customer is responsible for the shipping costs of the returned item)
The item(s) must have all the label/tags still attached and must be unwashed and unused.
Papalotes gives NO MONEY REFUND in any case.
Once we confirm the item(s) has been returned correctly, and we approve the request, we will send you an email with a GIFT CARD, with the total amount of your original purchase.
If what you want is a SIZE CHANGE, please specify that on the email, and we will make the change if the item(s) is returned in the conditions stated above.
Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Items on SALE cannot be returned or exchanged. All SALE purchases are final.