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- Make sure you send a Return Request to firstname.lastname@example.org
- Explain the reason for your return.
- Once we approve and send you a Return Confirmation email, send your item(s) back to us within 10 days after receiving your order. (the customer is responsible for the shipping costs of the returned item)
- The item(s) must have all the label/tags still attached and must be unwashed and unused.
- Papalotes gives NO MONEY REFUND in any case.
- Once we confirm the item(s) has been returned correctly, and we approve the request, we will send you an email with a GIFT CARD, with the total amount of your original purchase.
- If what you want is a SIZE CHANGE, please specify that on the email, and we will make the change if the item(s) is returned in the conditions stated above.
- Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
- Items on SALE cannot be returned or exchanged. All SALE purchases are final.